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Vecoplan is consistently expanding its services

 Tuesday, August 8, 2023

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Vecoplan is now even closer to the customers with the latest digital services system. Vecoplan offers a digitalisation concept that it has now expanded to include additional services. The machine manufacturer is also establishing more branches in selected locations. Jochen Pfeil, Head of the Service Division, knows how customers benefit from these changes.

“The control panel plays a special role in the intelligent networking of machines and processes, because it’s indispensable for optimal communication between man and machine,” explains Jochen Pfeil, Head of Business Unit Service at Vecoplan. Vecoplan also offers a powerful digitalisation concept with its Vecoplan Smart Center (VSC): One component is the modern communication interface VSC.connect. The integrated, intuitive VSC.control panel is a communication medium for the machine’s control system and a live link to the Vecoplan technicians.

So what exactly is new?

“We designed a user-specific dashboard, which allows the operator to get an overview of all relevant values in real time at any time,” says Pfeil. There’s also a message page that keeps users up to date on possible upcoming faults and warnings. The message history helps users to fix errors faster. Comments can also be added to the messages. All the lists can be exported as Excel or PDF files. The user is also supported by a data recorder that can record all the actual values with a resolution of up to 100 milliseconds – and statistical data such as operating hours can be listed. The VSC can be optionally equipped with a heavy-duty camera, which delivers live images of the shredding process to VSC.control and all other browser-enabled end devices in the same network.

WLAN is also available

“The user can connect to the VSC.control with any PC, tablet or smartphone,” says Jochen Pfeil. “The device is automatically detected, and the risk of it interfering with machine operation is eliminated.” Each VSC control panel brings the visualisation to the mobile devices.

“We offer diverse product groups with different properties,” explains Jochen Pfeil.

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