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Vecoplan expands its service base in Italy

 Tuesday, December 20, 2022

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Spain, Poland, the United Kingdom and now Italy –Vecoplan is consistently expanding its service bases in Europe to be geographically closer to its customers and provide them with even better services. Users benefit from faster spare parts supply, reliable on-site support and a significantly higher availability of their plants and machines as a result. They also have a contact person who knows their market intimately.

“Our branch offices and nearby service bases facilitate communication with customers regarding complex projects,” says Jochen Pfeil, Head of the Services division at Vecoplan AG. “We can use this approach to implement the best possible solutions for our customers,” explains the Vecoplan expert.

To shorten response times, the Westerwald-based company has now opened an independent service and sales office in Ferrara, in Italy’s Emilia-Romagna region. The facility, which has an area of about 500 square metres, also includes a workshop. This offers adequate space for working on entire machines. In the future, Vecoplan’s specialists will also weld special components like rotors. The service team currently consists of five employees who know the country and the market inside out. Besides being experts in mechanical and electrical engineering, they are trained in work with machine control units and are always up to date with know-how. “This means they know the machines better than any service partner,” says Vecoplan expert Pfeil. Vecoplan will continue to expand its team as needed.

“The new warehouse will enable us to increase the availability of our machines and plants,” explains Pfeil. The Westerwald company also offers special service agreements to respond to customers’ needs. These agreements give customers guaranteed response times or include inspection and maintenance packages to increase the availability of their machinery and equipment.

“The Italian market is greatly in need of such speed and reliability,” says Pfeil. “That’s because it’s a little different from other markets in Europe.” Although speed and reliability are important throughout the world, Vecoplan has found that these factors mean even more to Italian users.

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