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Jowat welcomes new Head of Technical Support and Service

Published on :Monday, November 23, 2020

Ina Benz has been appointed Head of Technical Support and Service (TSS) at Jowat SE, effective November 1, 2020. She succeeds Armin Erb who retired after more than 40 years with Jowat.

Mrs Benz began her career at the adhesives manufacturer Jowat from Detmold in 2004 when she worked on her diploma thesis about the potential of monomer-reduced PUR hot melt adhesives in applications. One year later, she took on responsibility for Claim Management within the TSS. Since 2012, she has successfully led the Application Technology Department within TSS.

Ina Benz has assumed her new role as Head of TSS at Jowat SE with effect from 01 November 2020. The Technical Support and Service division at Jowat SE comprises the departments Application Technology, Claim Management and Packaging Management plus Jowat’s in-house Technical Lab. The wide scope of responsibilities is seen as an exciting challenge but also a great opportunity by the experienced adhesives expert. “Customers must be able to rely on our knowledge, our competence, our commitment and our service,” is how she describes the requirements for the extended field of responsibility.

She has taken over the position from Armin Erb. Mr Erb previously led the TSS business division for 25 years and retired after a career with Jowat spanning over four decades. Armin Erb joined Jowat in 1980 as a chemical engineer. His first project was to set up a manufacturing facility in Mexico, after which he assumed responsibility for production, application technology and the lab at Jowat Corp. in the USA. In 1994 he returned to Germany and was appointed Head of the new Marketing Services Division, the predecessor of the TSS. His understanding of comprehensive service and active customer focus have been a major influence in the development of that division. The jewel in his impressive career is the internal supervision of the construction work on Jowat’s House of Technology in Detmold, which was inaugurated in 2018.

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