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HOMAG extends support with LIVE.HOMAG Service

 Tuesday, April 27, 2021

As one of the competent and reliable partners, HOMAG supports its customers in terms of service – with innovations and classics: from spare parts management through inspections and maintenance to remote service or modernization and training offers. The HOMAG eShop is the first point of contact. Here joiners and joiners can quickly and easily find suitable spare parts, other services and much more.

The service experts from HOMAG are also available for a personal conversation during Live.HOMAG – by phone or video chat. Registering for this is very easy: Interested parties can fill out the service contact form under Live.Connect and make an individual appointment.

Service assistants: support in the event of service
The serviceAssist app supports with the help of various suggested solutions to prevent malfunctions in many cases or to resolve them yourself. If you do need to contact us, the ServiceBoard app comes into play. This means that HOMAG customers can reach the right service contact person quickly and easily, and with just a few clicks they can send service inquiries or solve problems together using video diagnostics. Live.HOMAG shows how the digital helpers work in detail and in practice.

Know your machine – identify potential and increase added value
Only those who have full transparency of numbers, data and facts are able to sensibly improve processes. The MMR (Machine Monitoring Reporting) of HOMAG provides machine times and states can historicize data and create standardized metrics. This data is then analyzed from the perspective of overall equipment effectiveness(OEE: Overall Equipment Effectiveness) evaluated for customers. To this end, the HOMAG specialists are trained in the globally established quality management method LeanSixSigma. With this knowledge and decades of experience, they not only analyze, but also identify very specific optimization potential. In this way, customers can achieve a significant increase in production output. HOMAG shows how this works in one of the many webinars during Live.HOMAG.

Practical webinars: tips and tricks that make everyday work easier
Whether in private or work life, a small trick is often enough to save valuable time and make life easier. You just have to know how. HOMAG answers precisely these questions in special “tips and tricks webinars” with practical solutions for everyday work.

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