How to intercept potentially risky situations before they occur on your machine?
The Digital Control Room – a visionary project of SCM, is a physical and virtual place where the data of connected machines are monitored. Having a connected machine means not only working in a safer and more sustainable way, but also having access to a world of digital services that.
Thanks to the data and human skills of their outstanding technicians, will accompany one in the management and preventive maintenance activities, guaranteeing the production continuity of one’s machine. The Digital Control Room is perfect to support in a professional’s daily activities. DCR – precisely Digital Control Room is the concrete result of a two-year project in which the advanced analysis of the data collected from the machines was combined with the expertise of SCM technicians to identify situations of risk or improvement, and the respective prescriptions.
Everything starts from connected machines
Maestro Connect is SCM’s IoT platform which – starting with the collection of data from connected machines – provides a series of services to customers. These include the possibility to remotely monitor the work and production of their own machine, observing any machine stops even at a distance from where it occurred; analyse trends in the machine’s operation; organize and plan ordinary and scheduled maintenance work; open a ticket requesting support from SCM’s Service and then monitor its progress and enriching its content with videos and photographs to facilitate the troubleshooting process; and ordering and receiving spare parts, services, training and software as quickly as possible by directly accessing SCM’s Spare parts e-shop.
So what changes one can get from SCM’s Digital Control Room?
Thanks to this innovative service, which is already included for customers who have a connected machine, the SCM service team contacts the customer to notify anticipatory situations regarding a potential problem or process drift, recorded through the analysis of machine data.
This means that service offers a proactive function and changes the relationship between SCM and the customer: from reactive, on call, to proactive. The SCM Service team is then able to call the customer before a possible stoppage or accident occurs, or to analyse together possible situations of sub-optimal machine utilisation, thus avoiding problems or additional costs related to excessive energy consumption or premature wear of components.
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