Thursday, March 31, 2022
Altendorf Group users can now benefit from even faster and more efficient service. The new and unique service app is the digital customer interface. The app will also be the future platform for further digital offerings from the Group. The support and service of production technology is also subject to increasing digitalisation.
In order to reduce support and service paths for users, the Group offers a digital and direct channel to the proven Altendorf service: the new myALTENDORFGROUP app. After registering, customers can directly access the data of their own Altendorf and Hebrock machines, as well as machine documentation and training videos.
“The new myALTENDORFGROUP app makes it even easier for our customers to contact us. We can provide direct assistance via video support and thus contribute to fast machine availability. Of course, personal contact with our customers is always a central priority for us, so the app is an extension of our existing personal customer communication,” says Jörg Woestkamp, Head of Service at the Group.
In a further step, the app will also be made available to the Group dealers worldwide as their own support tool.
The myALTENDORFGROUP app is available now for iOS and Android.
Altendorf Group GmbH based in Minden/Westphalia is a global market leader in the production of premium sliding table saws for small-scale wood, metal and plastic manufacturing. The engineering company Hebrock has been part of the Altendorf Group since 2018. The company group has expanded its products with high-quality Hebrock edgebanding machinery and has secured its unique position as a competent trade partner for the future. The company was founded in 1906 and is a strong, globally renowned brand. Its most successful product is the F 45 circular saw, also known as “The Altendorf”, and is an international synonym for the circular saw product category. The Altendorf Group has subsidiaries in Australia, China, India and the USA. The company operates production facilities in Hüllhorst and Minden, Germany, and in Qinhuangdao, China. Altendorf employs more than 360 staff worldwide.
Tags: altendorf, Altendorf Group, digitisation, EDGEBANDERS, Hebrock, service app, Table saws
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