HOMAG offers ServiceApp to get flexible digital services

Published on : Friday, November 22, 2019

With the help of HOMAG’s free ServiceApp, one can quickly and easily get in touch with the responsible service contact. Regardless of whether one needs the spare parts service, the hotline team or a completely different department, all he needs to do is scan the QR code on his machine using his cell phone. One can select the department his require and he will be connected to the correct contact partner at HOMAG.

 

This app is available to download for free in the Apple App store and in Google Play store as well.

 

ServiceBoard – the digital service contact

Is there any difficulty you are facing regarding explaining a service incident on your machine to the responsible service partner?

 

The ServiceBoard application allows users to broadcast the ongoing service incident at the machine live to the ServiceCenter using wireless video diagnostics. That means the employee in Life Cycle Services can identify the problem and provide support faster, and often resolve the issue right away. They can immediately provide information remotely, including instructions, videos, images or drawings.

 

Moreover, the ServiceBoard application allows the direct access to the spare parts shop eParts. Furthermore, you can place service inquiries directly in the service and track them afterwards.

 

 

Benifits of the HOMAG ServiceBoard:

  • Faster communication via live video broadcast to an employee at the ServiceCenter
  • Quick and easy creation of service requests and a clear overview of all open requests
  • Suitable for all HOMAG machines, regardless of the year of manufacture

 

intelliAdvice App – Fast. Preventive. Helpful

The intelliAdvice app offers help to help yourself. The machine registers irregularities and sends them to a cloud. The could-based machine data combined with our experiences add up to preventive proposals for solution. The duration and probability of success complete the proposals.

 

The advantages of intelliAdvice:

  • Increase of plant availability
  • Digital and multimedia-based support
  • Mobile operating allows the application everywhere

 


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